Queen's Hospital

Queen's Hospital 2024-05-09 Person 5 5 0

All the staff were kind helpful and well trained in everything they did. Always arrived in time.

N/A

Queen's Hospital 2024-05-09 Person 3 5 0

While I was In A&E i felt like they were not listening to me and they were not following my care plan which was provided for them

I feel that u could listen to the paitient more

Queen's Hospital 2024-05-09 Person 2 5 0

Appreciate the NHS is under constant pressure but feel you cannot leave patients for hours and hours without telling them what is going on. In my case it took 18 hours from entering the hospital to exit.

Just talk to people

Queen's Hospital 2024-05-09 Person 5 5 0

Hospital is great

Queen's Hospital 2024-05-08 Person 3 5 0

The place was swamped, it took two hours even to have bloods taken on arrival. dozens of trolleys lined the corridor. the level of resource isn't adequate for the level of demand.

More staff - more beds, just a bigger department

Queen's Hospital 2024-05-08 Person 5 5 0

Because look after me In very good way ⭐️

Nothing to say

Queen's Hospital 2024-05-08 Person 4 5 0

Although the staff were extremely busy but when treating, pushing, talking and helping the attention was second to none. We were in A&E for 13 hours and felt exhausted when we got home and we were sitting, in my case laying, down but the staff never stopped, impressive. I was ‘lucky’ because I had a head injury and went through ITU but some we were aware of were still there when we left. It’s worth a mention that all the staff were not grumpy in fact they were cheering patients up and were positive all the time. Thank you.

I’m sure you know, the waiting, and lordy knows how your gonner fix it.

Queen's Hospital 2024-05-08 Person 2 5 0

Moved three time to three different corridors Department totally understaffed

It would be a good idea when the ambulance personal check the patient in, that they are given the ID bracelet to put on there patient as they have to leave them after a certain time period and basically the patient is alone It is also a good idea to have curtain screen’s available if the patient needs a bed pan / bottle instead of having to move the trolley or bed to another area, waiting for staff who are not busy as they always are and actually moving the bed in a limited My dad is 98 years old and a very proud man who desperately needed to use the toilet after being given furosemide and was so upset and very distressed that he wet himself not once but a few times until he was finally offered inco paints In 16 hours we saw an a & e doctor 3 times and finally a medical doctor who discharged my dad and arrange frailty team to do a home visit for bloods a few days later , he also said there were not beds available anyway

Queen's Hospital 2024-05-08 Person 3 5 0

Everyone was tired, perhaps at their limit, but they remained caring and committed throughout. I do hope that we can get rid of this government and you get more help.

In the circumstances I doubt anything more could be done.

Queen's Hospital 2024-05-08 Person 5 5 0

Wonderful! I cannot praise them enough. Especially Dr Ojo and nurses Emma and Chirs. All staff with my Thanks and Love and Best wishes. Also the two Wonderful ambulance lady Medics staff who got me to Queens.

Nothing.